In a hyper-connected world, it feels like everything previously ‘insider’ is more available than ever: from behind-the-scenes access to the lives of public figures to travel experiences immersing people into worlds previously deemed unattainable. But while people embrace this community-based inclusivity and u...

Lockdown life may have ended in June 2021, but many Britons remain nervous about dining at restaurants. Dinner parties are, therefore, resurgent as people look to socialise in smaller, controlled environments. So, how can brands engage adventurous cooks and guests in domestic settings?

The British casual dining market is falling on hard times, with Jamie’s Italian being the latest casualty. However, Neapolitan pizza pioneer Franco Manca is managing to maintain a loyal customer base and expand to new locations. What are the secrets behind its success story?

As restaurants in the US closed due to the pandemic, people got used to ordering food online – but often through third-party delivery apps. How did Chipotle convince customers to go direct to the source and order via its app? And what does its success reveal about loyalty in the fast food world?

With public resources stretched, COVID-19 has created opportunities for brands to demonstrate their pro-social values. But how are people evaluating their responses to the crisis? Canvas8 spoke to 16 Britons and Americans to learn how brand actions may affect customer loyalty in the future.