Speed and convenience have become the consumer norm. Since the COVID-19 pandemic, when people worldwide were introduced to instant access to goods and services via apps and digital platforms, the supply and demand considerably grew and splintered. The 'I need it now' culture shows no signs of slowing down, ye...

Grubhub’s one-day promo offering New Yorkers free lunch sparked havoc across the city as systems crashed with orders and food sat uneaten. Many people have come to rely on meal delivery services, but this failure highlights the conditions that have caused some to turn on third-party apps.

Delivery brands in India are taking efficiency to the next level with rapid drop-offs, but are doing so at the expense of employee wellbeing. As shoppers' standards rise, there's a growing tension between people’s expectations for convenience and caring for employee wellbeing.

COVID-19 brought the UK’s often forgotten essential workers into the spotlight as they took to the frontlines and kept the country running. Yet while they’ve been hailed as heroes by the public, government, and brands, what can be done to ensure they’re adequately supported post-crisis?

As public discourse shifts from pandemic bedlam to a green recovery, ride-hailing companies are promising all-electric fleets to cater to shifting values. But will eco-friendly vehicles be enough to attract passengers after a year-long slump? And what else do Americans expect from these services?