7 Feb 2018SpottedWhy Ram Trucks’ use of MLK’s voice fell flat with Super Bowl viewersSPOTTED: The insight behind the ads
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Ram’s Super Bowl commercial garnered criticism from viewers for using part of a sermon by Martin Luther King Jr. The spot, which aimed to align the car brand with the sermon’s message of service, cooperation, and community, was called out for inauthentically co-opting Dr. King’s words. We explore the insights behind the demand for sincerity – not just lip service – from brands.

Author
Katy YoungKaty Young is a Canvas8 senior behavioural analyst. She has a degree in American Studies and Film and an MA in Journalism. Her interests include wild swimming, thinking of podcast ideas and singing in an all-female choir.

Ram Trucks' 2018 Super Bowl advert consists of a montage of images showing people, often working collaboratively, in roles such as chopping wood, marching in lines and fire-fighting, interspersed with clips of a truck transporting heavy loads and battling the elements. But the choice of voice-over, an excerpt from Dr. King’s 1968 'Drum Major Instinct' sermon, drew online criticism for co-opting MLK’s integrity for commercial gain. Historian Michael Beschloss highlighted the irony, tweeting: “During his sermon of 50 years ago today, Martin Luther King also advised people not to spend too much money on their cars.”

Ram faces backlash for its misuse of a meaningful voice

The ad, with its tagline ‘Built to Serve’, was intended to draw attention to Ram Nation – a volunteering venture by the company and its drivers – which could certainly chime well with the 85% of people who believe brands should play a larger role in society. But the use of MLK to promote a vehicle “strikes many people as crass and inappropriate," says Tim Calkins, a marketing professor at Northwestern University.

While people are increasingly responsive to celebrity endorsements – especially those that position the celeb as an ambassador or collaborator – the impossibility of MLK giving his blessing leads the pairing to come across as inauthentic. The backlash has been particularly strong because it is seen to be co-opting a powerful, political voice that people feel a deep attachment to – it’s the same instinct that had people balking at the insincerity of Pepsi’s Kendall Jenner ad in 2017.

Katy Young is a behavioural analyst at Canvas8, which specialises in behavioural insights and consumer research. She has a degree in American Studies and Film, and a Master’s in Journalism. Her interests include wild swimming, thinking of podcast ideas, and singing in an all-female choir.