Renowned for being ‘always on’, do Gen Yers ever take a break from their social circles? Are they addicted to Facebook? Have they really got no time for a phone call? Canvas8 sat down with Brits between the ages of 18 and 35 to find out how they really keep in touch.

While only 1-2% of contact centres operate with video, footwear retailer Schuh sees the potential it offers. By giving its call centre video capacity, it's aiming to better engage with their customers. And it’s proving a success - the value of orders following a video call are 10-15% higher.

You can chat, video call and transfer money using Facebook Messenger, and soon you may be able to talk to a virtual assistant, too. The assistant, called ‘Moneypenny’ internally, will help you order products and services. But unlike other virtual assistants, this one will be a real person.

Shopping as we know it could be about to change. With over 50% of e-commerce traffic coming from mobile devices, an app called Tango is catering to a generation that’s stuck staring at their smartphones. With the ability to chat, share and buy all in one place, could rivals be left behind?