The mainstreaming of AI is setting a new precedent for how people relate to non-human sources of intelligence. While automation on a consumer level has typically focused on specific tasks like replying to emails or budgeting, it’s now swiftly expanding to a more dynamic range of applications.

Once a signifier of luxury or novelty, custom products and services are now within reach of the everyday consumer, thanks to the rise of artificial intelligence, algorithm-led platforms, and the COVID-era digitisation boom. Today, everyone wants to be the main character of their brand experience.

With lockdown measures around the world restricting out-of-home activities, much of everyday life has moved online out of necessity. Whether they’re hosting digital dinner parties and happy hours via Zoom or touring museums from their sofas, people are rapidly adopting solutions that bring the outside world i...

Gig-economy workers and the self-employed face unique financial difficulties, from building a credit score to finding flexible insurance. But how are a growing number of financial technology solutions – delivered by big banks and challengers alike – serving the needs of a growing demographic?

Berlin-based digital bank N26 may not have any branches, but it’s still connecting with consumers across the world. It has attracted tech-savvy Gen Zers and Yers – along with other neobanks – with one-touch money management using smartphone-friendly features and economical borderless banking.

From the financial sector to mainstream media to the political landscape, a growing number of people are rejecting traditional institutions for more modern alternatives. When it comes to digital challenger banks in the UK, people are gravitating to them for their convenience and modernity.

Digital banking is on the rise, especially as social distancing has left people little choice but to bank online. But despite the seamlessness of online banking, young people – more than older cohorts – prefer a hybrid approach, with a blend of AI-powered tools and in-person advice.