Online holiday bookings may offer convenience, but removing a physical travel agent can make the process overwhelming. Canvas8 sat down with Johann Rozario, e-commerce product owner at Booking.com to understand how behavioural science can be harnessed to give people a better experience.
Johann Rozario is e-Commerce Product Owner at Booking.com in Amsterdam. He worked at incorporating behavioural psychology into Booking.com's core product to help users achieve their travel needs using learnings from rigorous experimentation, machine learning and user research.