Speed and convenience have become the consumer norm. Since the COVID-19 pandemic, when people worldwide were introduced to instant access to goods and services via apps and digital platforms, the supply and demand considerably grew and splintered. The 'I need it now' culture shows no signs of slowing down, ye...

The mainstreaming of AI is setting a new precedent for how people relate to non-human sources of intelligence. While automation on a consumer level has typically focused on specific tasks like replying to emails or budgeting, it’s now swiftly expanding to a more dynamic range of applications.

A survey of Microsoft workers has found support for the automation of simple tasks using AI. While the survey points to the benefits AI can offer, questions are being asked about how to balance AI automation in the workplace without impacting human creativity and stability.

The AI-powered Burnout Bot created by Cultiveit.io helps teams avoid exhaustion with behaviour-based nudges. Amid AI scepticism, there's an opportunity for brands to highlight the empathic qualities of the tech to show how it can positively boost human productivity instead of threatening it.

Mpathic is a software that aims to improve the quality of workplace communication by suggesting ways that users can rewrite their messages to sound friendlier and more approachable. Amid remote working and increased digital communication, soft skills are growing in importance.

Conversational AI is becoming embedded in people’s daily routines, with the technology becoming an increasing priority for companies across sectors. However, as people continue to voice mixed emotions around its introduction, how can brands help to build trust and develop quality user experiences?