As Britain’s beauty industry bounces back from the pandemic, service providers are contending with new expectations shaped by lockdown-era experiences. How are salons, retailers, and wellness therapists adapting their offerings to meet and exceed the demand for tailored, convenient services?
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Jo Harris is a leading beauty industry expert, educator, and the founder of Business of Beauty. Prior to launching her consultancy, she was with Urban Retreat from its first launch at Harvey Nichols to its current Harrods destination, managing salon services in the UK and abroad.
Nicola Gunby is the founder and CMO of CLIQ, a social networking and community app based on connecting people with like-minded others, allowing people to join interest-based groups and discover local events. She's a second-time, exited founder of MY REV, which was an online beauty booking platform and marketplace for freelance beauty professionals that Revolution Beauty acquired.
With over 15 years of experience mapping cultural shifts and trends, Shabana Ebrahem helps brands better contextualise contemporary lifestyle and wellbeing narratives. She's a trusted industry advisor, idea curator, practitioner, and educator, skilled in trend application, research, and cultural insight. Ebrahem has designed and led pivotal foresight and market intelligence projects for leading brands in the UK and globally across industries, including beauty, supplement health, consumer electronics, and retail – making her a go-to specialist for several leading companies.
